When I first met my husband, the Panera around the corner from his apartment was one of our favorite places to go. I liked that it was fast-ish food where I could get fresher, healthier options without completely breaking the bank. Although I had a full time teaching job at the time, I was living on my own paying rent at an apartment that was probably a bit more than I should have afforded, but I was already in the complex when my roommate deserted me and I was just thrilled they technically let me break the lease to move to a significantly cheaper one bedroom place right across the hall, so I didn’t complain.
As time has passed, our lives have gotten more stable and we’ve added kids to the mix, I find myself at Panera less and less. Tonight, my daughter had a Girl Scout meeting and although I’d had time to get a quick dinner for her, there was not enough time for me to eat and get her to her meeting on time. Since I had a ton of grading to do, I thought I’d take advantage of Panera’s soup and free wifi.
From the moment I walked in the door it was a series of unfortunate events. First there was quite a long line and only one person behind the counter. Of course, the moment it was actually my turn to order, another cashier came up to take orders.
“Just my luck,” I thought. But, I was in a pretty good mood and had time to kill, so who cared, right?
Then I tried to place my order. My squash soup was no problem, but the flatbread I wanted to accompany it was nixed. Apparently the panini press was broken, so no hot sandwiches were available. I tried not to be snarky when I asked, “so are there any sandwiches you can make?” It was a legit question as the only sandwiches I ever eat at Panera are always warm. I know there was an edge to my voice and I tried to push it down. The manager listed a few off and I picked the chicken salad.
When I went to pick up my order, the next snafu occurred. They were also out of baguettes to go with my soup. One of my favorite things about Panera is the ability to dip bread into my soup. It’s way better than crackers! I sighed and took my chips with a heavy heart. I tried to joke with the woman handing me my food, “it’s not a good day to order at Panera, is it?” She gave me a half-hearted smile and moved on.
I shrugged, resolved to still enjoy my meal and get some grading done. I went to fill my cup with diet Pepsi (blast!) and although soda filled my cup, my entire hand got sprayed with water that appeared to be leaking from the front of the diet Pepsi button. Try as I might to maneuver my hand so I could get soda in the cup and not ice water all over my hand, it was no dice. I calmly mentioned it to the manager (who’d heard all of my woes to this point) and he told me he knew of the problem and that he’d called Pepsi to get it fixed.
I tried to joke with him, “it seems like it’s a day where 5 million things go wrong, huh?”
In what I think was an attempt to make something go right, he came over and tinkered with the machine. He got it to stop spraying water, but not before my cup was full and my hand was drenched. He finally joked back, “what was that you said, 5 million problems? Well, I have one less now, so what does that make it?”
We jokingly did the math together, laughed a bit and then he went back behind the counter as I headed to my table.
The soup was good, the sandwich ok. My husband will like the chips. The meal was saved by the Kitchen Sink cookie, which I probably should not have eaten by myself, but I went to Zumba today. And damn…it was good!