Tag Archives: Carnival Cruise Line

Travel Agent Trial by Fire

DSCN0668I have always loved traveling and putting together trips. Disney is my happy place. I grew up near Disneyland and as a teen moved to Indiana, where Disney World became our go to theme park. It doesn’t matter the size of the crowd or the heat of the day, I LOVE being at Disney. I also adore Universal Studios (on both coasts), and cruising. I’ve also led about a dozen student trips both in the U.S. and in Europe, in hopes of one day seeing most of the world.

So when I saw an opportunity to become a Magical Vacation Planner back in August of 2019, I applied. I was thrilled when I was chosen and excited to start training. And boy was there a lot of training! Not that I minded as it was fascinating learning the ins and outs of vacation planning for some of my favorite destinations. I truly feel the knowledge I’ve acquired, my love of travel, and my attention to detail make me pretty good at this job.

After only a few months of getting the word out about my new business, I was even one of the top 10 agents on my team in January. It was so amazingly exciting!

And then the coronavirus hit. Talk about a trial by fire.

On the plus side, most of my trips are scheduled for later this year, but I had two clients scheduled for trips in March, and I was supposed to be leaving with my family on a Disney vacation for the first week of our spring break. In fact, I was scheduled to leave for Disney World the day after Disney announced they’d be closing Disney World. The park actually shut down on what would have been the third day of my trip.

20191230_110814It was a mad scramble to get trips canceled and rebooked. I spent several hours on the phone with Carnival Cruise Line and Disney World trying to get everything sorted out. I definitely had my share of frustration over some dropped calls. I’d been on hold with Disney for an hour when it seemed like someone picked up, but no voice could be heard, and I was transferred to the end of call agent customer service survey. There may have been tears. But I persevered, dialed again, and waited one more time until I got through.

At one point I was actually chatting with my client on Facebook Messenger while talking to a Disney agent in order to replan her trip. Although it started out stressful, the agent I talked to was simply amazing and I ended up getting my client an even better deal which included a small refund and an upgrade to her dining plan, which will end up saving her even more money once she’s at Disney.

It’s been a crazy few weeks, but I’ve been very impressed with how Disney, Universal, and the cruise lines have handled everything. I’m also so thankful I’ve been able to get things worked out for my clients and that I still have people talking to me about wanting to travel later on in the year.

Considering how easy it can be to book your own vacations online, I’ve had several people ask why bother using a travel agent. The last few weeks have been a clear testament to why travel agents matter. My clients didn’t have to do anything to get their trips canceled and rescheduled. They didn’t wait on the phone for hours, I did. They didn’t have to sort through all the emails and online information about the latest cancelation/rebooking policies, I did. They didn’t have to try to negotiate the best refunds/deals for rebooking, I did. All they had to do was tell me what they wanted done, and I got it done for them.

One of my funniest moments was actually when my cruise client emailed me about an email she’d gotten from Carnival with an updated cancelation policy the day after we’d canceled her trip. I’d already been on hold with Carnival for 45 minutes trying to make sure she got the better deal when her email came through. I gave her an immediate update via email, and when I got her a full refund, I called her to let her know.

It’s been a crazy few weeks and since I have another client scheduled to travel in mid-April, I expect I’ll have a few more crazy weeks, but I love helping people plan the best vacations I can, so I’m happy to do it. The world may be a bit up in the air right now, but remember that once things settle, I’ll be here to help you plan the perfect Disney, Universal, or cruise vacation. And you’ll get the same dedication, organization, and communication as all of my clients. I want to help people make amazing memories and see the world.

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Filed under bad days, cool places, cruising, Disney World, entertainment, Magical Vacation Planner by Shannon Schiller, ramblings, travel, what makes me me