Tag Archives: pandemic

Travel Agent Trial by Fire

DSCN0668I have always loved traveling and putting together trips. Disney is my happy place. I grew up near Disneyland and as a teen moved to Indiana, where Disney World became our go to theme park. It doesn’t matter the size of the crowd or the heat of the day, I LOVE being at Disney. I also adore Universal Studios (on both coasts), and cruising. I’ve also led about a dozen student trips both in the U.S. and in Europe, in hopes of one day seeing most of the world.

So when I saw an opportunity to become a Magical Vacation Planner back in August of 2019, I applied. I was thrilled when I was chosen and excited to start training. And boy was there a lot of training! Not that I minded as it was fascinating learning the ins and outs of vacation planning for some of my favorite destinations. I truly feel the knowledge I’ve acquired, my love of travel, and my attention to detail make me pretty good at this job.

After only a few months of getting the word out about my new business, I was even one of the top 10 agents on my team in January. It was so amazingly exciting!

And then the coronavirus hit. Talk about a trial by fire.

On the plus side, most of my trips are scheduled for later this year, but I had two clients scheduled for trips in March, and I was supposed to be leaving with my family on a Disney vacation for the first week of our spring break. In fact, I was scheduled to leave for Disney World the day after Disney announced they’d be closing Disney World. The park actually shut down on what would have been the third day of my trip.

20191230_110814It was a mad scramble to get trips canceled and rebooked. I spent several hours on the phone with Carnival Cruise Line and Disney World trying to get everything sorted out. I definitely had my share of frustration over some dropped calls. I’d been on hold with Disney for an hour when it seemed like someone picked up, but no voice could be heard, and I was transferred to the end of call agent customer service survey. There may have been tears. But I persevered, dialed again, and waited one more time until I got through.

At one point I was actually chatting with my client on Facebook Messenger while talking to a Disney agent in order to replan her trip. Although it started out stressful, the agent I talked to was simply amazing and I ended up getting my client an even better deal which included a small refund and an upgrade to her dining plan, which will end up saving her even more money once she’s at Disney.

It’s been a crazy few weeks, but I’ve been very impressed with how Disney, Universal, and the cruise lines have handled everything. I’m also so thankful I’ve been able to get things worked out for my clients and that I still have people talking to me about wanting to travel later on in the year.

Considering how easy it can be to book your own vacations online, I’ve had several people ask why bother using a travel agent. The last few weeks have been a clear testament to why travel agents matter. My clients didn’t have to do anything to get their trips canceled and rescheduled. They didn’t wait on the phone for hours, I did. They didn’t have to sort through all the emails and online information about the latest cancelation/rebooking policies, I did. They didn’t have to try to negotiate the best refunds/deals for rebooking, I did. All they had to do was tell me what they wanted done, and I got it done for them.

One of my funniest moments was actually when my cruise client emailed me about an email she’d gotten from Carnival with an updated cancelation policy the day after we’d canceled her trip. I’d already been on hold with Carnival for 45 minutes trying to make sure she got the better deal when her email came through. I gave her an immediate update via email, and when I got her a full refund, I called her to let her know.

It’s been a crazy few weeks and since I have another client scheduled to travel in mid-April, I expect I’ll have a few more crazy weeks, but I love helping people plan the best vacations I can, so I’m happy to do it. The world may be a bit up in the air right now, but remember that once things settle, I’ll be here to help you plan the perfect Disney, Universal, or cruise vacation. And you’ll get the same dedication, organization, and communication as all of my clients. I want to help people make amazing memories and see the world.

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Filed under bad days, cool places, cruising, Disney World, entertainment, Magical Vacation Planner by Shannon Schiller, ramblings, travel, what makes me me

Spring Break Quarantine: Week 1

20200318_171023Although I have not traveled outside of the country, my famiy’s spring break trips have been canceled due to threat of the coronavirus. Since we’ve been stuck inside, I took to Facebook and started posted daily quarantine updates in a style I like to think mirrors a Jane Austen heroine.

What follows below are my famiy’s exploits from our first week in quarantine.

Day 1 of Spring Break under quarantine: The day dawned as usual, although it was with a heavy sigh that I lifted myself out of bed. Today I was supposed to embark on an adventure to a Magical Kingdom, but alas, I am relegated to spend the next month at home.

After a morning and afternoon spent trying to sort out various travel issues for my clientele, I was finally able to take a short repose in my favorite chair. I sent the children outdoors for a constitutional, hoping they would stave off cabin fever with a frolic in the snow. My youngest was delighted. My eldest is displaying his dissatisfaction by tossing snowballs at my window and glowering at me. I fear this will be the first of many withering looks in the weeks to come.

As food shortages have already begun at the local markets, I am baking bread.

I have finished reading the first of the novels I plan to read during this long spring. I have high hopes that all will be well.

 

20200315_144241Day 2 of Spring Break Quarantine: Everyone was beyond thrilled when I served bacon for breakfast, since breakfast is usually a rushed affair so that we can be on our way to school and to work.

As a family we took our first daily constitutional around the neighborhood. The wind was bracing and made me long for the tropical climate we were supposed to be experiencing as we toured the world in only a few hours thanks to the magic of Florida. But there is no use bemoaning what should have been. Jumping over mud puddles on our walks will have to suffice as our daily thrill rides.

Later I finished the second of the novels I brought home to read. I also made progress on two other heavier works of non-fiction.

In addition to our twice daily walks, I am also instituting a family game hour. My daughter chose Munchkin Shakespeare and although I should not take quite as much pleasure in this as I do, I trounced both of my children and more than my fair share of Elizabethean monsters.

Dinner was a hearty soup with some of the homemade bread from day before.

The children were enconsed in their beds with little fuss and I settled in to my favorite chair, blanket on my lap to play some virtual cards with dear friends.

 

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Day 3 of Spring Break Quarantine: Books are sustaining us through this long, cold, distance with others. I have finished the three of the books I brought home with me. My son has read twice that number. I fear he will soon run out. And with no libraries to sustain him, madness may set in soon….

I began cleaning our homestead. Although much was accomplished, my work was brought to an abrupt end when I found some mementos of my dear departed father and decided to seek solace under a warm blanket and Netflix.

Our morning constitutional was a success, but sadly as we headed out for our evening waltz around the neighborhood, a light drizzle began to fall and my children stubbornly refused to remain out of doors.

Despite the slight rain, spirits did improve with a delivery from Amazon which brought Nerf guns for my son. He is planning a full scale attack on his friends once this quarantine has been lifted. For now, he seems to be plotting against his sister. At the moment a peace holds, but I can’t help but wonder how long it will last.

 

20200318_103523Day 4 of Spring Break Quarantine: Cabin fever has suddenly set in. The day began with sibling squabbles which culminated in sibling shouting. It was truly much ado about nothing, but it is hard to reason with children in the throws of unreasonable anger.

Tempers cooled and clearer heads prevailed when a Lego challenge was issued. My son took up the gauntlet and created a new roller coaster for a theme park. My daughter created passengers for his ride. A small dose of teamwork brought them together.

Thankfully we were able to take more than just a turn around the room and actually escaped outside for our daily constitutionals. We desperately needed the fresh air and escape from the confines of our humble abode.

I was also able to finish my fourth novel of this quarantine and make impressive progress on The Story of the Trapp Family Singers. Sadly, I did not make as much progress on my Fast and Furious quest. This was due in part to the hour I spent in a Zoom meeting with the dearest companions of my heart. They lifted my weary spirits and made this time apart a bit more bearable.

20200318_171030Day 5 of Spring Break Quarantine: The weather foiled our attempts to get some fresh air. The rain came tumbling down upon us and drove us back indoors. Since it did not cease until after dinner, we were a bit more desolate than usual. The dreary day made our spirits even drearier.

Thankfully a delivery of food arrived from the local market, so I had some beautiful carrots and potatoes to accompany my roast. I also made some biscuits to round out the evening meal.

My daughter decided we needed a special project to busy ourselves, idle hands and all…so she suggested baking cookies. Sugar cookies were her choice so that we could make a thorough mess of the kitchen. They have special unicorn chips in them and are quite tasty. But now we have three dozen cookies and only four of us. Normally I would take these extra goodies into school to share with my students, but alas, since school is not in session and we are quarantined, we will have to put our best effort forward and make sure none of these precious morsels are wasted. In hindsight, I should have frozen half of the dough. Clearly I have not adjusted to this new world we find ourselves in.

My son found solace in his drawing lessons and my daughter in her music. I retreated into books again, and have finished my fifth book during this isolation.

20200319_164603Day 6 of Spring Break Quarantine: Today we actually left our home! What was originally supposed to be our day of rest in between two whirlwhind visits, first with family in the bustling city of Orlando, and then with friends in the quiet countryside of Athens, was instead the first day we’d left our neighborhood in nearly a week.

Fear not dear friends, our sojourn into the world did not put us at risk. We had to pick up some medicine from our local apothocary and also had to stop by the local market to acquire some additional ingredients for our meals. We did not actually venture in to either of these establishments, but waited for our items to be passed to us outside. We were back home in less than half an hour.

We were home in time to take our morning constitutional, which was much needed, especially when the rain picked up again and our evening one had to be forgotten.

After luncheon, we moved to the parlor where we wiled away the afternoon playing games the children invented, which were surprisingly amusing. Later, while the children played more games remotely with their cousins, I found even further entertainment from one of my favorite musical groups, The Indigo Girls. They had a concert in their parlor and invited the world to watch. I was so excited at how so many people who were so very far apart were brought together through the wonders of this modern age. My heart delighted in it and I may have danced in my kitchen.

20200320_105341Day 7 of Spring Break Quarantine: It’s been a week and the days are beginning to blend into one another.

One noticeable difference was that my husband was not needed in town until later in the day, so he spent the morning with us. The children were happy to have some time with their father, and disappointed he had to leave before our morning constitutional around the neighborhood. It was windy and the sky was overcast, but it was suprisingly warm. Although we wore our coats, we almost didn’t need them. It gave me hope that maybe we’d see the sun again soon. My spirits were further lifted when my daughter reached for my son’s hand and he actually let her take it for a few minutes as they walked.

Once home, we sat and wrote letters to some of our nearest and dearest. My daughter was excited to post hers, but was filled with grief when I informed her that her cousins would not get her letter or the game she sent them for several days.

Upon my husband’s arrival back home, we decided to play parlor games. My daugther chose Apples to Apples and we had a delightful time playing with words and clever turns of phrase. Once again, I won, much to my husband’s chagrin.

I was downtrodden when one of the avocados was completely spoiled, but still managed to produce a passable guacamole that my family loved with the remaining fruits. It complemented the tacos perfectly. Even during a pandemic, it is hard to complain when there are tacos.

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